Refund policy

Last updated: 25/07/2026.
Thank you for shopping at Verity. We want you to be happy with your purchase, and this policy explains how returns and refunds work.
For EU Customers — Right to Cancel
If you're located in the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Contact us at [your email] within 14 days of delivery to start this process.
For US Customers
We offer a 30-day return window from the date of delivery for a refund or exchange, unless otherwise noted on the product page.
Return Conditions (all customers)
Items must be returned within the applicable window above, unused, and in original packaging
You are responsible for return shipping costs unless the item arrived damaged or faulty
Once we receive and inspect your return, we'll notify you of the approval status of your refund
Refunds
Approved refunds are processed within 14 days to your original payment method
Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item)
Damaged or Faulty Items
If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty: personal care items that have been opened or used (e.g. hair serums, nail essences).
Shipping Times
As items ship from our supplier network, delivery can take [X-X business days] depending on your location. We'll provide tracking information once your order ships.

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